MotionVector

1. Introduction

At MotionVector ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Data We Collect

We may collect several types of information from and about users of our website and services, including:

• Personal Identification Information: Name, email address, phone number, postal address, and other contact details you provide when using our services or creating an account.
• Booking Information: Details about appointments, services requested, and special requirements.
• Payment Information: Credit card details, billing address, and other financial information necessary for processing payments (note that payment information is processed securely by our payment processors).
• Communication Data: Information contained in your communications with us, whether through our website, email, phone, or other methods.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website and services, including your browsing patterns and preferences.
• Marketing and Communications Data: Your preferences in receiving marketing communications from us.

3. How We Use Your Data

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and fulfilling your bookings and appointments
• Managing your account and providing customer support
• Sending appointment confirmations and reminders
• Processing payments and preventing fraud
• Sending promotional communications, newsletters, and information about new services or special offers (if you have opted in)
• Conducting analysis and research to improve our website and services
• Complying with legal obligations
• Resolving disputes and troubleshooting problems

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as to improve our services, provided that these interests are not overridden by your interests or fundamental rights.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: You have given consent to the processing of your personal data for specific purposes.

5. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Partners: Business partners with whom we jointly offer products or services, or whose products or services may be of interest to you.
• Legal Requirements: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: In other cases where we have your consent or where disclosure is permitted or required by law.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below.

7. Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of any personal information we process. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete it or anonymize it.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a better experience when you browse our website and also allows us to improve our site.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Types of cookies we use:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality Cookies: These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

Managing cookies:

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience since it will no longer be personalized to you. You may also be unable to use certain features of our website.

10. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party websites. We are not responsible for the privacy policies or practices of such third parties. You are encouraged to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

13. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us at:

• MotionVector
• 19 Watson Curve, Lake Tiffany, YO32 9SX
• Email: [email protected]
• Phone: +442791583141